Katia Provencher - Charming Hideaways
A word of encouragement from us at Charming Hideaways:
The largest setback in Charming Hideaways’ eight year history came in the form of an Act of God : volcanic ash billowing high in the atmosphere terminated flights to and from Europe’s largest airports.
As a result of this volcano eruption in Iceland, we were unwillingly part of the domino effect of trip delays, cancellations and disruptions .
You, our clients mean a great deal to us and although this was an unavoidable disaster you must rest assured that Charming Hideaways is working towards helping you recovering your vacation dreams.
Over the last few days we have been liaising with all the owners of Paris and London vacation rentals affected by this situation and are working hard to adapt, extend or reschedule accommodation stays where necessary.
Memento -Paris Montparnasse
We will of course continue to supervise the situation and ensure that no one is left stranded until this problem subsides. We are happy to see the willingness to help out shown by the owners and their flexibility in trying to meet their guests new travel imperatives.
Although we can all recognize that these incidents are few and far between, we would nevertheless like to remind you again that although travel insurance is not mandatory it is a good thing to have. As outlined in our FAQ page, a good travel insurance may help you recover part of the money paid towards your vacation rental in London or Paris if your trip was interrupted, delayed or cancelled.
Please remember that over the next week, it is advisable to check the status of your flight with your airline. We also recommend that your find out about their policy concerning this situation. Some companies like Air Canada offer the possibility to refund or reschedule your trip immediately or keep the ticket and rebook dates at a later date giving you time to think it over before rescheduling.
- Canelle – Paris St Germain
As always Charming Hideaways wants to remind you that we are here to assist you with any questions you may have relating to your stay in one of our vacation rentals. On behalf of all of us here at Charming Hideaways, thank you for your understanding and continued business.
Katia Provencher
Director, Charming Hideaways Ltd
www.london-hideaways.com www.paris-hideaways.com
Very informative post